My husband and I stumbled on North Star Nannies about 2 years ago, when they had moved into an office location near our home. I am quite surprised to see any negative reviews on here, so I would like to submit our experience. From, the beginning, Katie was fantastic to work with. She was timely, professional, and most importantly, we felt as though she personally looked after us. We had never employed a nanny prior to using the service, but both she and Sara come out to meet us at our house and gently walked us through all that we needed to expect in order to find the right person for our family. We felt comfortable enough to say what did or didn't work for our family, and both Katie and Sara worked to make sure that the candidates they sent were what we needed, rather than just a nanny available at that time. We have since referred at least 3 friends to the agency, and will continue to use the babysitting service. Best of luck gals!