I can honestly say that I am shocked to see such good reviews of this agency. I feel like they took my money and ran. After seeking information about them from a local listserv, I have found that many other families had a similar experience to mine. The major complaint, other than taking my money for services not-rendered, was total lack on communication from the start. I paid a deposit to secure their services to find a nanny for me one day per week and the first I heard from them was two weeks later in response to an email I sent asking where things stood. They sent one person (after saying they would send four) for me to interview and though I am sure she is a lovely person, she was very reserved, not child-friendly and did not even introduce herself when I opened the door. I communicated to the agency that she was not a good fit for our family and though again got the promise of more interviews to come, I got only radio silence. And this was into week four. I am sharing because I don't want other families to find themselves in a similar situation when finding childcare is already difficult and stressful enough.